您的隐私选择

01 — Shipping

Choose the delivery that fits you

Standard Delivery

5–8 business days

Free shipping on all orders

Express Delivery

3–5 business days

Fixed cost: $10

Orders placed before 2 PM will be shipped the same day.

Order processing time

All orders will be processed and shipped within 1–2 business days. Business days are Monday to Friday, excluding weekends and public holidays. During promotional events, processing times may be slightly longer, but we’ll do our best to get your order out as quickly as possible.

Delivery areas and restrictions

We currently support delivery within the US, Canada, and major countries in Europe.
Delivery might not be available in some remote areas — please check with customer service before placing an order.
Destination duties and taxes for international orders don’t need to be paid by the recipient.
Military addresses (APO/FPO) are not supported for delivery at the moment.

Order tracking

After your order is shipped, you’ll receive a confirmation email with a tracking number. You can check the delivery status in real time by going to the Order Tracking section at the top of our website and entering your order number and email. If you haven’t received it after the estimated delivery time, please reach out to our customer service team.

Track your order

02 — Returns

Return Policy

We support returns within 30 days. You can return your order for free within 7 days of receiving it; after 7 days you’ll need to pay half the shipping cost, and after 14 days you’ll need to pay the full shipping cost.

Return process

We’ve simplified the return process into four easy steps.

01
Submit your return request

Within 30 days of receiving your order, go to the order lookup page, find your order, and then click request a return.
02
Get your return label

We will review your request within 24 hours and send you a prepaid return label for U.S. returns via email.
03
Send back your items

Pack the item securely, attach the return label, and drop it off at the nearest courier point. Keep your shipping receipt.
04
Get your refund

Once we receive and check your return, your refund will be processed within 3 to 5 business days back to your original payment method.

Return conditions

A few simple points help every return go smoothly.

Return requests must be submitted within 30 days of receiving the item.
If returned within 7 days, the item must stay in its original condition and can’t be damaged.
Returns must include all original packaging, labels, accessories and freebies (within 7 days).
Personalized or custom items usually can’t be returned or exchanged, unless there’s a quality problem.
Items bought during a promotion will be refunded based on the actual amount paid.

Domestic returns

If you return a product due to quality issues, we’ll cover the return shipping. If you return it simply out of personal preference, it’s free within 7 days; after 7 days you’ll pay half the shipping cost, and after 14 days you’ll cover the full shipping cost.

International returns

Customers cover half of the shipping cost for international returns. We recommend using a trackable shipping service to make sure the package gets back safely.

Exchange service

If you need to change the size, color or style of an item, please submit a return request and place a new order. This gets the replacement to you faster and helps avoid stock fluctuations. Any price differences will be handled accordingly.

Damaged or wrong item

If the item you received is defective, damaged during shipping, or doesn’t match what you ordered, contact us right away with photos and a description. We’ll arrange a replacement or a full refund, with no extra charges.

Frequently Asked Questions

Questions, answered

Can I return part of the order?

Sure. If an order contains multiple items, you can choose to return some of them. Tick the items you want to return when applying; the refund is calculated based on the amount paid for the returned items. If a partial return means the original order no longer meets the free-shipping requirement, the corresponding shipping fee will be deducted from the refund.

When will I get my order?

We process and ship your order as soon as possible. Once it ships, you’ll receive an email with the details. Delivery times may vary depending on your location.

What should I do if the item I received has a quality problem?

We inspect every product carefully, but if you receive something with a quality problem, please contact customer service within 7 days of receiving it with your order number and photos. We’ll arrange a free return or exchange and cover all shipping costs. For items confirmed to have quality issues, we’ll also send extra shopping vouchers as a small apology.

How do I track my order?

After your order is sent out, you’ll receive a confirmation email with a tracking number. You can also click Order Status in the top navigation bar and enter your order number and registered email to check shipping status in real time. If you haven’t received a shipping notification within 3 business days of ordering, please reach out to our customer service team.